Order-Related Questions

What products can I order from Manahil Mart?

You can order a wide range of products including fresh chicken (Karachi only), custom gifts, crochet items, electronics, and other lifestyle products available on our website.

How do I place an order?

Simply visit our website, select your desired product, add it to cart, and complete checkout. You can also place orders via WhatsApp if available.

Can I customize my gift order?

Yes, we offer customization for many gift items such as chocolate bouquets, gift baskets, explosion boxes, and Nikkah pens. Contact us before placing your order for customization.

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Payment-Related Questions

What payment methods do you accept?

We accept Cash on Delivery (COD) and other online payment methods (if available at checkout). Bank transfer may also be available for selected orders.

Do I need to pay in advance?

Most orders are Cash on Delivery. However, some custom or special orders may require partial or full advance payment.

Support-Related Questions

How can I contact customer support?

You can contact our customer support team by:

  • Phone: [Customer Support Number]

  • Email: [Customer Support Email]

  • Live Chat: Available on our website We are available [Hours of Operation] to assist you with any inquiries or concerns.

What should I do if I face an issue with my order?

If you face any issue, please contact our support team immediately with your order details. We will resolve your issue as quickly as possible.

Refund & Return-Related Questions

Do you offer refunds?

Refunds are available only under specific conditions such as damaged or incorrect items (except perishable goods like chicken).

Can I return fresh chicken?

No, fresh chicken cannot be returned due to hygiene and food safety reasons.

Can I exchange gift or crochet items?

Yes, exchange may be possible if the item is damaged or incorrect. Custom-made items may have limited exchange options.

Delivery-Related Questions

Where do you deliver?
  • Fresh chicken delivery is available only in Karachi
  • Other products like gifts, crochet items, and electronics are delivered across Pakistan
How long does delivery take?
  • Karachi (Chicken Orders): Same day or next day delivery
  • Other Products: 2–5 working days depending on location
Is delivery safe and reliable?

  • Yes, we ensure safe packaging and reliable delivery through trusted courier services and local delivery teams.