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Order-Related Questions

How can I place an order?

Placing an order is simple! Browse our website, select the products you wish to purchase, and add them to your cart. Once you're ready, go to your cart, review your items, and proceed to checkout. Enter your delivery details, choose a payment method, and confirm your order.

Can I modify or cancel my order after placing it?

If you wish to modify or cancel your order, please contact us as soon as possible. Orders that have been processed or shipped cannot be changed or canceled. If your order has not yet been processed, we will do our best to accommodate your request.

How do I track my order?

Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your order through our website or the courier service's platform.

What should I do if my order arrives damaged or incorrect?

If your order is damaged or contains incorrect items, please contact our customer support team within 7 days of receiving your order. We will resolve the issue by offering a replacement or refund.

Payment-Related Questions

What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • PayPal

  • Bank Transfer

  • Cash on Delivery (COD) (select regions only)

  • Mobile Wallets (e.g., Apple Pay, Google Pay, etc.)

Is my payment information secure?

Yes, we use industry-standard encryption (SSL) to secure your personal and payment information. Your details are safe with us, and we do not share them with third parties.

Do you offer discounts or promotional codes?

Yes, we frequently offer discounts and promotions. To stay updated on special offers, subscribe to our newsletter or follow us on social media.

Support-Related Questions

How can I contact customer support?

You can contact our customer support team by:

  • Phone: [Customer Support Number]

  • Email: [Customer Support Email]

  • Live Chat: Available on our website We are available [Hours of Operation] to assist you with any inquiries or concerns.

Can I subscribe to your newsletter?

Yes, you can subscribe to our newsletter for the latest updates, promotions, and product launches. Simply enter your email address in the subscription form available on our website.

Refund & Return-Related Questions

Are there any shipping charges?

Shipping charges depend on your delivery location and the weight of the items in your order. The shipping cost will be calculated during checkout before you confirm your order.

How can I return an item.

We accept returns for most items within [Return Policy Period] days of receipt. Items must be in their original condition and packaging. Please refer to our Return Policy for more details.

Do you offer refunds

Yes, if an item is damaged or incorrect, we offer full refunds or replacements. For more details, please refer to our Refund Policy.

Delivery-Related Questions

Do you deliver vegetables, fruits, and chicken to areas outside Karachi?

Currently, vegetables, fruits, and chicken are only delivered within Karachi. For customers outside Karachi, we do not offer delivery for these specific products. However, we deliver other products such as spices, stationery, and more to cities across Pakistan.

What delivery method do you use for orders within Karachi?

For all orders placed within Karachi, we use Ryder for delivery. Ryder is a reliable delivery service that ensures your order reaches you on time and in perfect condition.

How are orders delivered to cities outside Karachi?

For customers outside Karachi, all orders are shipped through Courier Services. We ensure that your products are securely packaged and delivered to you efficiently, no matter where you are in Pakistan.

For customers outside Karachi, all orders are shipped through Courier Services. We ensure that your products are securely packaged and delivered to you efficiently, no matter where you are in Pakistan.

We strive to offer quick delivery within Karachi, but same-day delivery depends on the time of order placement and the availability of delivery slots. Please check with our customer support team for more information on same-day delivery availability.

Can I track my order after it's shipped?

Yes! Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your order through Ryder (for Karachi deliveries) or through the respective Courier Service (for other cities).

Are there any shipping charges for delivery?

Shipping charges depend on the location and weight of your order. For Karachi deliveries, a nominal fee is charged based on your location. For other cities, shipping costs will be calculated during checkout, and you will be able to review the total before confirming your order.

Do you deliver to all cities in Pakistan?

Yes, we deliver spices, stationery, and other non-perishable items to all cities across Pakistan. However, fresh vegetables, fruits, and chicken are only available for delivery within Karachi.

 

How long does it take to receive my order?

  • Karachi deliveries: Typically, your order will arrive within 2-3 business days, depending on the order time and location.

  • Other cities: Delivery time may vary depending on the destination. Usually, it takes 3-7 business days to reach most cities across Pakistan. Delivery times can vary based on your location and courier availability.